customerservices@hrhealthcare.co.uk

Covid-19 Update

+44 (0)1482 631606

FAQ’s

FAQs about ordering

Pharmacy

Q: I’m a pharmacy and need to order products to fulfil a prescription. How do I do this?

A: Please contact your wholesaler as the majority of our products can be ordered via the main wholesalers. 

Q: I have contacted our wholesaler but they do not stock a product I need to fulfil a prescription. What do I do now?

A: Please email customerservices@hrhealthcare.co.uk with the product code/details and an alternative wholesaler will be recommended.

Public

Q: I would like to purchase a product. How do I place an order?

A: Please request a prescription from your doctor and/or speak to your nurse/pharmacy.  If your doctor or pharmacy are unable to help you please email customerservices@hrhealthcare.co.uk for assistance. 

Q: I would like to purchase some compression hosiery.

A: These items are only available with a prescription.  Please speak to your doctor, nurse or pharmacy.

Anti-Embolism Stockings

Q: I was given Anti-Embolism stockings whilst in hospital and I need another pair. How do I place an order?

A: Please talk to a healthcare professional or pharmacist as you will need to be reassessed.

FAQs about products

Q: I have a question about a product but I cannot find the answer on your website. Who can I contact?

A: Please contact our Brand Managers at marketing@hrhealthcare.co.uk alternatively, contact your local H&R Healthcare Sales Manager.

Q: I need some literature about a product we have on formulary. How do I request this?

A: No problem,  please contact our marketing team at marketing@hrhealthcare.co.uk or contact your local H&R Healthcare Sales Manager.  We are also happy to discuss any bespoke literature requirements too.

Q: Can you tell me who my local H&R Healthcare Sales Manager is?

A: Yes, please contact us on 01482 631606 alternatively, email our customer services team at customerservices@hrhealthcare.co.uk

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